Frequently asked questions

HAVE QUESTIONS?

Yes, if the websites are hosted on our servers, sub-client support tickets will be responded to between 15 minutes and 13 hours maximum.

We accept Direct Deposit at the Bank, Online Payment via Paypal, PAYZA, CASHENVOY VoguePay For Naira Payment. Please Read more Here

The domain name remains yours, except if you failed to pay for the renewal

If a client fail to pay for renewal of hosting services, the domain will be listed for deletion and the domain can no longer be recovered. Please read more here

Yes, it is possible to host a website without a domain name for a special purpose, the client will be able to access his/her website through our server address, e.g. https://cpan6.philmorehost.net/~username for a temporary period.

A web hosting service is a type of Internet hosting service that allows individuals and organizations to make their website accessible via the World Wide Web.

Control panel is an essential part of web hosting account. You can manage the hosting account through control panel. Even a basic control panel can be helpful for you to get a hold on your account. Parallels Plesk and DirectAdmin are some commonly used cPanels.

We don't charge for over usage of Bandwidth, the client account get suspended automatically by the server and the client will have to wait till new month for a fresh start. If the client cannot wait, the client will need to upgrade his/her hosting plans to get more bandwidth space

You can login to cpanel to view server status or use some online server monitor tools like monitor.us

No, you may cancel at any time. Please note that if you pay for a longer interval than monthly, we are unable to refund unused time to a payment account, but we can apply it to your PHILMOREHOST account as a credit.

Setup is almost instant upon receipt of payment. Please use accurate billing information to avoid fraud check related delays. If you do not receive an email after payment, please check your spam/junk folder.

Login to cPanel, click on filemanager, click to view error_log

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