Refund & AML Policy
PhilmoreHost is committed to maintaining the highest standards of financial integrity and customer satisfaction. This document outlines our contractual obligations regarding refunds and our strict adherence to international anti-money laundering regulations.
Refund Policy
30-Day Money-Back Guarantee
We stand by the quality of our infrastructure. New customers are eligible for a full refund within the first 30 days of service for the following product lines:
- check_circle Shared Web Hosting
- check_circle Reseller Hosting Plans
Non-Refundable Items
Due to the nature of licensing and upfront resource allocation, the following items and services are strictly non-refundable:
INFRASTRUCTURE
- • Dedicated Servers
- • VPS / Cloud Instances
- • IP Address Assignments
ADMINISTRATIVE
- • Domain Registrations & Renewals
- • One-time Setup Fees
- • Software License Fees (cPanel, WHMCS)
The Refund Process
To initiate a refund request, users must submit a formal ticket via the Client Portal. All requests are processed within 7-10 business days following approval. Refunds are issued to the original payment method only.
Anti-Money Laundering (AML)
PhilmoreHost maintains a zero-tolerance policy towards money laundering and terrorism financing. Our AML protocols are designed to prevent the use of our high-performance infrastructure for illicit financial gains and to ensure compliance with global regulatory frameworks.
KYC Verification
We require Know Your Customer (KYC) documentation for high-tier enterprise accounts. This includes government-issued ID and proof of residence to verify entity identity.
Transaction Monitoring
Our systems utilize automated heuristics to monitor payment patterns for anomalies, including frequent small-sum layering or large unexplained account credits.
Suspicious Activity
Any account flagged for suspicious activity will be suspended immediately. We reserve the right to report significant infractions to relevant financial authorities without notice.
Regulatory Adherence
PhilmoreHost strictly adheres to the guidelines set by international bodies including FATF and local jurisdiction financial crime units.